Using a Chart of Accounts and KPI’s to resolve Service Issues – Dennis Mondul

Using a Chart of Accounts and KPI’s to resolve Service Issues

Have you ever wondered . . .
How can I know if I can support a new technician all year long?
My go-to technician has the highest average ticket, and I want to pay
him well, but what is the right level of pay based on the revenue that he
generates?
What’s the right workload for someone in the Service Department?
What should Labor be as a percentage of Service Revenue?
What should Parts be as a percentage of Service Revenue?
It seems like callbacks are just a part of Service. Is there a way to
reduces callbacks?
What is your Revenue Curve?